When Your Customers Call And Are Already Mad, You Have A Problem.

I have a friend who’s worked in customer service positions for many years, and he speaks with a bit of authority. Same goes for beer drinking, and barbecue, but today we’ll stick to being the poor sap who gets the … Continue reading

Maybe We’re The Problem.

My circle includes tax collectors, prostitutes, and apostles. Some have been possessed by demons, some by the Holy Spirit. I count myself as a Christian, sometimes even a good one. But this weekend I started to think about just how … Continue reading

Is There Anything More Useless Than The Next-day Review Of The Big Game?

I’d posit that perhaps, just maybe, there are more useless things than revisiting a sporting event that’s concluded the day before: but you have to work really hard to top that action. Please follow me on Twitter, and “Like” the … Continue reading

Order For This Week: Lighten Up, Francis.

This week will be a tough one for the sensitive snowflakes out there. Thankfully, I’m anything but sensitive. I have already put in my supply of popcorn and fizzy water. The DVR stands ready to record the hilarity that will … Continue reading

The Point Is – Well, The Point Is To Be A Decent Human.

Because it wouldn’t be fair, I’m not going to name names or topics for the purposes of today’s blog. What I will say, and say it loudly, is that we’re all pretty reprehensible on occasion. Every one of us has … Continue reading