When Your Customers Call And Are Already Mad, You Have A Problem.

I have a friend who’s worked in customer service positions for many years, and he speaks with a bit of authority. Same goes for beer drinking, and barbecue, but today we’ll stick to being the poor sap who gets the … Continue reading

Walmart Loves Che. And Stalin. And Mao. Not So Much Hitler.

*******Just so you know, I sat on this for one month to give Walmart a chance to quash their initial response. None arrived.******* I’m not real good with mass murder types. I get a bit cranky when I see morons … Continue reading