Tag Archives: anger

When Your Customers Call And Are Already Mad, You Have A Problem.

I have a friend who’s worked in customer service positions for many years, and he speaks with a bit of authority. Same goes for beer drinking, and barbecue, but today we’ll stick to being the poor sap who gets the … Continue reading



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The Point Is – Well, The Point Is To Be A Decent Human.

Because it wouldn’t be fair, I’m not going to name names or topics for the purposes of today’s blog. What I will say, and say it loudly, is that we’re all pretty reprehensible on occasion. Every one of us has … Continue reading



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