Some really great customer service.

Big box stores get a bad rap. I like them. I don’t go there as often as someone with a big family, but I do get the big stuff there. I also have found that some of the items Sam’s Club has are such a good deal that buying a whole bunch of whatever isn’t even required – you can buy just one pie, chicken, etc. Produce is especially inexpensive due to their buying power.

But none of that matters if you drop your membership card between the front door and the exit. Especially when it’s a credit card as well. Oops.

That’s what I did Sunday. The search of the aisles was without result and I resigned myself to cancelling the card and starting over. I moped over to the service counter and threw myself on their mercies.

After a really long phone call with the credit card side of the house I was now stuck with a cart full of food that had been intended for my lunch. And no credit card.

But here God intervened in my favor. First, I had about $200 more in cash on me than normal. I’d attended a fund raiser on Friday night and had jammed a few extra large bills in my pocket in the event that some silent auction item caught my eye. It didn’t and thus the spare cash. Which, as things would have it, covered my cart of food exactly. Blessing number one – enough money to buy my food.

Second blessing was Brianna F. (No last name, privacy must be preserved!) Not only did she have a wonderful attitude and a great smile, but she went out of her way to make sure my pain was reduced. She took care of checking out my order right there to avoid the hassle at the register when I showed up with no card.

When we completed the transaction I asked for her card. I assumed that this poised, quiet professional must be a manager. She said she didn’t have any cards, it was just her second day on the job. Brianna, if this is how you do on day 2, your career with the company is very bright. Sam’s Club – take care of this young woman, she’s your future.

Thank you, Brianna, for making my rough day a lot better.

**this will be included in all posts until further notice. Please subscribe now to Commotion in the Pews and then “like” the Facebook author page. I will be giving away a $100 prize from Walker Farms Honey in May if, and only if, I get 100 new subscribers and 100 new likes to the author page. It stands at 67 today, needs to hit 166 before the prize can be awarded. This helps me when I approach agents and publishers trying to get my books published. Thank you!**

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